Return and Exchange Policy

RETURN & EXCHANGE PROCESS FLOW

At Just Jency, we want you to be completely satisfied with your order. We've created this return and exchange process to make your experience as effortless as possible!

Items may be returned or exchanged within 7 days from the date of receipt, subject to assessment of their condition, and must be accompanied by their original accessories, labels and packaging. Please note that requests beyond this period will not be accommodated.

All online order returns, refunds and exchanges must be made through our returns process through our customer service team via Support@Justjency.com

Please note that we do not accept returns or provide refunds for reasons related to a change of mind.

HOW TO RETURN OR EXCHANGE AN ITEM

  • To begin the returns process, please send an email to our customer service support team at Support@Justjency.com with your Name, Order Number, Picture of the defective product/incorrect item and reason for return/refund.
  • As soon as we receive the request, our customer service team will review the order and will provide feedback within the next 24-48 hours.
  • If the order qualifies as approved for return/refund, our team will be sending you a return label to your email address.
  • Package your return using the return label from our customer service team and drop off at a UPS facility. You need to use the return label sent by our customer service team. Do not send returns to the original address.
  • You will be notified when your return has been received at our warehouse. Once received, we can do one of the following options:
    • We can refund your original form of payment in 3-5 business days.
    • We can send a replacement of the order and have it ready with the next 72 hours

If your tracking number states your order was delivered, but you claim you did not receive it, we have to rely on the tracking number. We would require you to provide a claim id from the local post office and validate it, as soon as the review is complete, we will be sending a replacement.

We apply a 30% restocking fee to all returned items across our entire range of products.

Have more questions? Reach out to our Customer Support Team at Support@Justjency.com from Mon-Fri 9am-5pm ET.